• Shut Down Microsoft Teams.
  • Launch Task Manager and check the Teams related services running in the task manager. End all services and processes.
  • Press Windows + R to open the Run window.
  • Type %appdata% and press Enter.
  • Go to C:\Users\UserName\AppData\Roaming\Microsoft\Teams.
  • Delete only the files within the following folders: tmp folder, blob_storage, cache, GPUcache, databases, and local storage.
  • In the IndexedDB folder, only delete the .db file.
  • Close Microsoft Teams and then restart your computer.


Clear Windows credentials

Select the Windows Credentials


  • Expand the Microsoft Office Teams section and select Remove.
  • Click Yes to confirm.
  • Close the Control Panel and restart Microsoft Teams.
  • Check if the crash issue is resolved.