Issue:

Microsoft Office 2016 applications may crash or cannot start. The applications that have been seen to be affected are Excel, Outlook, Skype for Business, Word, Access, Publisher, Project and OneNote.


Additionally, in the Application Event log, you may find an event ID 1000:

Solutions: To work around this issue, follow these steps:

  1. Exit all Office 2016 applications.

  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.

    • Windows 10, Windows 8.1 and Windows 8:Press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
    • Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.

  3. Locate and then select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\General

  4. Locate the ShownFirstRunOptin registry value in the key that is specified in step 3. If you do not find ShownFirstRunOptin, go to step 5. If you do find it, go to step 7.

  5. If you do not find the ShownFirstRunOptin registry value, point to New on the Edit menu, and then click DWORD (32-bit) Value.

  6. Type ShownFirstRunOptin, and then press ENTER.

  7. Right-click ShownFirstRunOptin, and then click Modify.

  8. In the Value data box, type 1, and then click OK.

  9. On the File menu, click Exit to exit Registry Editor.